With similarities to Net $ Retention, Gross $ Retention has one key differentiator: it doesn’t factor in upsell. Join Jeff Schwartz to better understand what Gross $ Retention is, and a step-by-step example of how to calculate this metric.
If you are interested in learning how we got the original dataset that was used for the Gross $ Retention calculation, you can reference Getting Started with Operational Metrics.
Calculation slide from video above:
